1. Request deletion without signing in
You can request deletion of your Pan Mitra / PAN MITRA account and associated personal data without reinstalling the app or signing in.
Email an account deletion requestThis button opens your email app. You must send the email to submit the request. If no email app opens, send an email yourself to Panmitraoffice@gmail.com with subject PAN MITRA account and data deletion request.
- Include your registered mobile number or user ID and registered email, if available.
- State that you want your account and associated personal data deleted. No reason for leaving is required.
- Support verifies account ownership and responds with the applicable completion timeline, pending service/balance handling and details of any required retention.
Do not attach PAN/Aadhaar copies, passwords, OTPs or payment credentials to your initial request. If you cannot access your registered email/phone, contact support for an alternative verification process.
2. What deletion covers
The request covers your account/profile information and associated personal data, including KYC uploads, stored photographs/signatures, application data, support information and notification-token association, except specific records that must be retained for a stated lawful purpose. Account suspension or logging out is not account/data deletion.
If an agent submitted your information and you do not have an account, you may request deletion of your customer data using the same contact route. Provide an application reference if available. Do not include another person’s documents.
3. Records that may need to remain
Payment and accounting entries, records needed to resolve pending services or disputes, and records required for legal obligations or a specific fraud investigation may remain for the relevant purpose. Our response identifies the retained categories, reason and retention period, and explains backup handling. We do not promise immediate erasure of records held independently by a government body, insurer, bank or other provider under its own obligations.
Data held by processors on PAN MITRA’s behalf is included in the deletion review. Information no longer required for an applicable purpose is to be deleted rather than kept solely because an account is closed.
4. Pending services and wallet balance
Account deletion does not reverse completed recharges, cancel submitted PAN applications or cancel an insurance policy. You may initiate the deletion request while a transaction is pending. Support explains any necessary reconciliation and how eligible unused balance will be handled under the refund policy.
Deleting or uninstalling the app by itself does not delete your server account. For help with an existing request, reply to the same email conversation or call support.
5. Deletion and privacy support
PAN MITRA
Plot No 2854, Ramteerth nagar, Belagavi, Karnataka - 590015, India
Email: Panmitraoffice@gmail.com
Phone: +91 9008123198
See the Privacy Policy for the data we process and your other choices.