1. Independent service facilitator
Service names identify the requested processing route. They do not mean that PAN MITRA is a government app, the PAN issuing authority, or the owner of those providers’ brands. PAN approval, allotment and official corrections are decided through the relevant authority/process.
2. Official information sources
Verify PAN requirements, official fees and processing information directly with the relevant source. You may use official channels directly where available. PAN MITRA facilitation charges are separate from any official/provider fees.
3. Assisted applications and verification
Offline UTI and SmartNSDL requests involve collection and backend processing of customer documents. NSDL eKYC uses a hosted module. “Offline” does not mean identity rules are waived. Each service remains subject to applicable documentary and verification requirements.
PAN-detail results depend on the relevant API response and supplied identifiers. A lookup result is not a substitute for an official document or an authorization to access another person’s records.
4. Third-party payments and insurance
Recharge, bill payment, FASTag and payment-gateway outcomes depend on the relevant provider’s confirmation. Vehicle insurance is offered through a third-party module; cover, exclusions, underwriting, claims and cancellation are governed by the issued policy and provider.
PAN MITRA does not guarantee PAN approval, uninterrupted provider availability, insurance acceptance or a particular processing time. Contact support about a discrepancy or charge.